Refund Policy

Thank you for choosing FestUp! This Refund Policy outlines the terms and conditions under which FestUp (“we,” “us,” or “our”) provides refunds for ticket bookings and venue reservations made through our platform.

Event Ticket Bookings

  1. Refund Eligibility:
    • Refund eligibility is determined by the event organizer. FestUp will adhere to the refund policies set by each organizer.
    • Common refund scenarios include event cancellations, rescheduling, or significant changes in event details.
  2. Organizer Responsibility:
    • Event organizers are responsible for communicating their refund policies to attendees.
    • If an event is canceled or rescheduled, organizers are expected to initiate the refund process promptly.
  3. Refund Process:
    • Refunds are processed through the original payment method used during the booking.
    • It may take a certain number of business days for the refunded amount to reflect in the user’s account, depending on the payment provider.

Venue Reservations

  1. Refund Eligibility:
    • Refund eligibility for venue reservations is determined by the venue host. FestUp will adhere to the refund policies set by each host.
    • Common refund scenarios include venue closures, unavailability, or significant changes in reservation details.
  2. Host Responsibility:
    • Venue hosts are responsible for communicating their refund policies to users.
    • In cases of venue closures or unavailability, hosts are expected to initiate the refund process promptly.
  3. Refund Process:
    • Refunds for venue reservations are processed through the original payment method used during the booking.
    • The time taken for the refunded amount to reflect in the user’s account depends on the payment provider.

Contact Information

For any refund-related inquiries or concerns, please contact us at info@festup.in.

Changes to This Policy

We reserve the right to update this Refund Policy. Users will be notified of any changes, and the latest version will be available on our website.

Your Acceptance

By using FestUp, you acknowledge that you have read, understood, and agree to this Refund Policy.

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